Terms of Service for Fast Track for Airport (fasttrackforairport.com)
1. Introduction
Welcome to Fast Track for Airport. These Terms of Service (“Terms”) govern your use of our website and services. By using our website and booking our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
2. Services Offered
Fast Track for Airport provides expedited airport services for departure, arrival, and transit at Noi Bai Airport in Hanoi, as well as pickup and transport services. Our services include:
Departure Services:
- Priority check-in and security checks
- Escort to the gate with airport guidance
- Car transfers and terminal transit
Arrival Services:
- Pickup services with a Welcome Board at the gate area
- Fast track immigration and customs processing Assistance with baggage collection
- Transport to your next destination
3. Booking and Service Procedure
Upon booking, our team will provide you with personalized airport guidance. For instance, you will receive a picture of the staff member holding your Welcome Board for easy identification at the airport. Our staff will assist you through the entire process, ensuring a smooth transit using the fastest possible options. Please note:Services at Noi Bai Airport in Hanoi may include car transfers between terminals. Priority lanes are offered at check-in and security, but are subject to availability depending on airport conditions.
4. Privacy and Data Security
During the booking process, we may ask you to provide personal information, including:A photo of your passport pagesVisa information and visa approvalFlight ticket information
We take the security of your personal data seriously. Once your documents are verified and approved, all personal data will be deleted from our platform. Our platform uses secure encryption technology to prevent unauthorized access or leaks. However, should you have concerns about the security of the platform, we recommend providing these documents via WhatsApp for added security.Please note, by choosing to upload these documents to our platform, you accept the associated risks. Fast Track for Airport is not responsible for any data breaches or leaks that may occur during this process.
5. Pricing and Payment
All services are priced in VND. Example pricing: VND 1.7 million per person for our Hanoi transit service. Payment must be made in advance through the options provided on our platform.
6. Refund and Cancellation Policy
Refunds are only available in very limited circumstances:
Refunds will only be considered if a customer paid for a service but did not receive it. This can occur if the required form is not completed.In such cases, only 70% of the amount paid will be refunded due to the fees and the work already performed by Fast Track for Airport staff.Refunds are not available for cancellations made by the customer for any other reason.
7. Responsibility for Service Quality
Fast Track for Airport acts as an intermediary between the customer and the airport service providers. We ensure that bookings and services are arranged; however: If any issues arise during the service (e.g., delays, unsatisfactory service), these must be addressed directly with the airport, as they are the service provider.
Fast Track for Airport is not responsible for lost or damaged belongings. If any items are lost at the airport, the relevant airport authorities must be contacted.
8. Liability
Fast Track for Airport cannot be held liable for any disruptions in the services caused by third parties, such as the airport or airline staff. We will make every effort to ensure the services run smoothly, but we do not have control over airport operations or decisions.
9. Contacting Us
For any inquiries, complaints, or issues with our services, you may contact us through our official website at fasttrackforairport.com or via email at fasttrackforairport@gmail.com.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Vietnam.—By proceeding with your booking, you acknowledge that you have read, understood, and agreed to these Terms of Service.